Salesforce.com Administration Winter ’12 Release Exam

March 5, 2012 § Leave a comment

Summary of Winter’12 Release Exam Notes

Collaboration Cloud
• New feature includes Approvals into chatter, customers into private groups and private messages and a powerful tab.
• Approver can receive a chatter feed with the defined template of feeds on chatter and the approver can approve or reject record right from the chatter post.
• Feed tracking should be enabled for the object on which the user wants to create an approval process.
• Define a post template and select fields which you want to see in your chatter feed of approval process.
• Enable Approval Processes for chatter.
• Enabling Approval Process within the chatter will help busy executives and sales rep to see the status of the approvals.
• All chatter groups and their respective users must be aware that guests are there in groups and Salesforce shows that on-group picture and member list and also mentions in clearly that members are in the group.
• A chatter group with allowed customers is designed to show the users that customers are in group and once the access is defined to customers it cannot be revoked.
• Any file within the chatter now can be shared with external user with “Share via Link” option and for that both content delivery and chatter file sharing must be enabled with appropriate permission from profile is also required.
• Starting winter’12 files tab is replacing the documents tab but using the default tabs option documents tab can be added back.
• User with “Manage Chatter Message Permission” can see all users’ messages.
• New chatter API object, some new fields are available and chatter REST API is now GA, which means that chatter can now be within the organization intranet.
• Hovers also got new pop up for almost every link, E.g. Files, Users and groups.

Sales Cloud
Social Contacts
• With winter’12 LinkedIn, twitter and Facebook are integrated with Salesforce now and sales reps can see the details of a user on these social networks.
• Social contacts need to be enabled for your organization.
• User need edit permission in order to attach social contact to a user and need read permission in order to see the contact’s social network.
• All the details are current in social contact as you cannot import social network information for a contact.
• Social Contacts settings are also available on user level.
• Your credentials are not exposed to salesforce because salesforce uses OAuth for Authentication.

Outlook Enhancements
• Outlook enhancements allow you to edit records in batch edit mood which help users solving unresolved items.
• Add up to 10 emails to outlook at a time.
• Combination of batch edit and recommendations help a lot in solving the unresolved Items.

Forecasting
• New version of forecast is only available to new customers old customers will continue to use the previous version.
• New version supports multiple currencies.
• Opportunities will be pulled dynamically on forecast selection.
• With new Forecast adjustments to the subordinates forecast are east to make.
• Forecast dates can be defined by administrator and forecast category can be changed to align with Organization’s business processes.

Data.com
• Instead of the jigsaw tab there will now be a data.com tab.
• Data.com will be enhanced and will add more contacts from another data company.
• Data.com includes some new features like you can save your search criteria, you can export contact and company data right from data.com, you can exclude, include or opt for an exact match in search now, New list user is available for data.com.
• Saved searches are limited to 25 companies and contact searches at a time.
• Exporting company and contacts are limited to 50K.
• You cannot add more than your monthly limit and assigned credit from you admin.
• New icons for added contact and inactive contacts.
• When you export and add the same record it only counts once.
• If you want to exclude something from title fields you have to use title; prefix.
• In future, release titles field will be separated for search.
• Every field of search can contain 128 characters.
• You can now assign a data.com “list user” to your users and they can use the monthly pool of the organization rather than personal user limit to make sure that any of the limits doesn’t go to waste.

Analytics
• With winter’12 dashboard can have filters and can be applied to a single field and each user can choose from up to 10 filters, without dashboard filter we would have to create multiple dashboards.
• Using filters having a single dashboard can serve multiple purposes.
• Dashboard can only have a single filter and filter can only be based on pick list, lookup, and a text value.
• Dashboard with visualforce cannot use filters.
• Scheduled or emailed dashboard and chatter snapshot are unfiltered.
• Filter cannot be used on dynamic dashboard and filtered component cannot be followed in chatter.
• In the following releases filter will be available in dynamic dashboards as well.
• Enhanced reports tab helps you to locate your most recently viewed reports.
• User objects can now be the primary object in a custom report type and user can have child object based on the relationship he wants.

Force.com
Cloud Based Flow Designer
• Cloud based flow designer to design business processes faster and efficient.
• Apex plugins can also be used within the cloud based flow designer.
• Currently it only supports English language.
• Ability to convert leads and send emails.
• API calls made by the desktop version of flow designer count against your API limit.

Siteforce
• With winter’12 Site force is generally available and with site force you can create pixel free highly scalable site.
• Siteforce is created by keeping a website publisher in mind it could be a new job for an organization, Publisher creates website and maintain the overall look and content of the website.Create template and pages, Modify layout and design and publish to a live site
• Web contributor import assets, edit content and images, preview pages
• With siteforce publisher and contributor can work together to produce agile websites.
• Siteforce in coming release will be integrated with force.om

Productivity Enhancements with Force.com
• With winter’12 new home page layout, quick application create and a floating force.com setup.
• We can now make setup page our landing page from user information.

Database.com
• Database.com is a multitenant database as service and can serve with multiple applications including Java, Heroku, mobile and social apps.
• Database.com included with Force.com Developer, Enterprise and unlimited editions and can also be purchased as a standalone service with secure data storage, tuning scaling, backups and recovery is also available with database.com
• Database.com is a subset of what we have used on force.com platform.
• We can create our database using custom objects, formula and validation rules.
• Standard objects are not available in database.com
• We can also write triggers and apex classes which fires on all seven events.
• We can also create workflow rules which have all four same actions as force.com
• Wizard and data loader is also available or we can write our own data loader application.
• Sandbox and force.com IDE can also be used for development on Database.com
• Your program can interact with force.com using any of the API you are familiar with, SOAP based API , REST API and Bulk API.
• The Database.com Java SDK is a set of pre complied classes which make sure that you quickly developed and have a secure connection and you can also use OAUTH.
• The database.com Java SDK can also be used with any salesforce.com with API Enabled.

Permission Set
• Permission sets allow you to grant more access on top of your profile settings and without modifying your existing profiles.
• If you want to give permission to a user of a profile but not to other who have the same profile you can use permission sets.
• Traditionally in order to do that you create more profiles and it increases the number of profiles drastically.
• With permission sets you can add more permission to whatever their profiles already provide.
• Profile+ permission set 1+ permission set 2=user access.
• We can assign 1000 permission set per user.
• Permission set can only be used to give access to user not to deny access.
• With permission sets users can be given responsibilities, deploy new phases and give specific application access.
• Permission sets needs to be created through user records.
• Permission set cannot be defined for a group of users.
• Reporting is not available on permissions set.
• Each permission set can be reused to other users

Schema Builder
• Schema Builder provides a visual representation of salesforce.com Objects and relationships.
• Required field color code, Color code for lookup and master detail relationship and schema view organizer.
• In future schema builder will be enhanced with adding SObjects and Fields directly from schema builder.

Chatter REST API
• The chatter REST API is a tool to integrate chatter with non-Salesforce Application.
• It returns feed items structured for rendering in on websites and mobile devices.
• Data automatically localize for users time zone and language.
• Chatter REST API will be used to build social applications.
• Integrate chatter with twitter and facebook.

Apex Enhancements
• Apex has received a number of enhancements this release
• On major enhancements is Native JSON (JavaScript Object Notation) support, JSON has become the standard of data transfer via API.it is very concise and with winter’12 we can use built-in JSON classes to parse data within APEX.
• We can serialize SObject into JSON to send a data to an external system.
• Other Enhancements to Apex includes new system methods IsBatch, IsScheduled and IsFuture, Allow the determination of in which code it was invoked
• You can branch you code on the context of the code.
• Governor limits are raised for batch and future methods.
• SOQL Queries raised from 100 to 200
• Code statements raised from 200000 to 10,00000
• Heap size rises from 3MB to 6MB.
• @Readonly notation for web services and Schedulable interface allows unrestricted database queries and prevents any DML operations
• API for asynchronous test runs, allows developer to asynchronous test runs
• Test classes can now be public no longer needs to be private; this allows creation of reusable test classes for common test data creation.
• Force.com Developer console is now renamed as System log console, continued improvement and addition of new tools.

Questions with Answers:

1) In Siteforce, what can be done by a site publisher but not a site contributor? [Choose 2 answers]
A. Preview site pages
B. Import assets
C. Modify a layout (Your Answer)
D. Create a website (Your Answer)

2) What is a capability of the cloud-based Flow Designer? [Choose 2 answers]
A. Run and test a flow from the Audit tab.
B. Create a flow using a consolidated set of elements. (Your Answer)
C. Create a Flow and then upload it into Salesforce.
D. Add elements to the Flow from the Palette tab. (Your Answer)

3) When using Social Contacts, what determines the amount of information a Salesforce user sees when viewing a social network profile for a contact? [Choose 2 answers]
A. The user’s profile settings in Salesforce
B. The user’s social network connection to the contact (Your Answer)
C. The user’s access determined by account sharing rules
D. The contact’s social network privacy settings (Your Answer)

4) What is a capability of permission sets? [Choose 3 answers]
A. Grant permissions to specific users in addition to their existing profile permissions.(Your Answer)
B. Remove permissions that are currently granted in specific users’ profiles.
C. Modify existing permissions for a given role or public group.
D. Modify the tab settings and page layout assignments for specific users.

5) What is a capability of Chatter approvals? [Choose 2 answers]
A. Users can approve edits to Chatter files directly from the Chatter feed. (Your Answer)
B. Users can view and respond to approvals as Chatter posts through email notifications.
C. Group owners and managers can approve new members to Chatter groups from the group feed.
D. Users can view and respond to approvals as Chatter posts within their Chatter feed. (Your Answer)

6) What can be done with the schema builder? [Choose 2 answers]
A. View the relationships between a set of Salesforce objects. (Your Answer)
B. Create fields on a Salesforce object.
C. View the required fields of a Salesforce object. (Your Answer)
D. View the permissions for a Salesforce object.

7) What is a capability of Data.com within Salesforce? [Choose 2 answers]
A. Export contact and company records. (Your Answer)
B. Earn credits by contributing data.
C. Import specific companies to search.
D. Save search criteria for later use. (Your Answer)

8) In Salesforce for Outlook, which related records are recommended when assigning unresolved events, emails, and tasks? [Choose 3 answers]
A. Accounts (Your Answer)
B. Cases (Your Answer)
C. Contacts
D. Leads
E. Opportunities (Your Answer)

9) What can customers do in private Chatter groups?
A. Chatter customers can run reports on Chatter group membership.
B. Chatter customers can post to the groups to which they were invited. (Your Answer)
C. Chatter customers can view accounts, contacts, and opportunities.
D. Chatter customers can post to Chatter profiles and follow people.

10) If the User object is the primary object in a custom report type, which set of related Activities can be included in the report? [Choose 3 answers]
A. Activities last modified by a user (Your Answer)
B. Activities owned by a user (Your Answer)
C. Activities followed by a user
D. Activities created by a user (Your Answer)
E. Activities shared with a user

11) How can permission sets be used? [Choose 2 answers]
A. To assign read access to a custom object for specific users (Your Answer)
B. To assign access to a custom app for specific users (Your Answer)
C. To assign system permissions to specific users
D. To assign a record type to specific users

12) What is a recommended type of website to create using Siteforce? [Choose 2 answers]
A. eCommerce websites
B. Authenticated site
C. Targeted micro site (Your Answer)
D. Upcoming Event Site (Your Answer)

13) What functionality is available with Database.com? [Choose 3 answers]
A. Automated tuning, scaling, backups and recovery. (Your Answer)
B. Standard and custom Salesforce objects
C. Analytics tool including reports and dashboards
D. Profiles, roles and sharing rules (Your Answer)

14) What can be created using Force.com Quick Start? [Choose 3 answers]
A. Custom apps (Your Answer)
B. Object relationships
C. Custom report types
D. Custom tabs (Your Answer)
E. Custom objects (Your Answer)

15) When viewing a dashboard, what can a user do with a dashboard filter?
A. Filter the data that appears in an emailed dashboard.
B. Filter by a specific field that is common to all dashboard components. (Your Answer)
C. Filter the Visualforce components on a dashboard.
D. Filter the dashboard by the running user.

NOTE : The questions and answers might not be in the same order as I have given above.

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